Shipping & Returns
Free shipping in the UK
15.00 GBP flat rate on all products shipped inside the European Community and internationally.
Most orders received before 1am will be despatched the same day. If your order is placed after 1.00pm on a friday, or over the weekend, your item will be shipped on the following Monday. Unfortunately, we cannot guarantee same day dispatch during sale / special promotion periods, but we will do our best.Delivery FAQ's
Will I be charged tax or duty?
UK VAT (sales tax) is applied to orders dispatched to the UK and all EU destinations. For all other destinations prices are displayed excluding VAT and any import duties that may apply on entry to the destination country.
As the recipient you are responsible for all import duties, tax and administration charges that maybe applied by your local customs. These charges vary dependent on the country and if you are unsure we would recommend you contact your local customs office for more information.
FALLOW has no control over these charges and cannot predict what they might be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.
What countries do you ship to?
FALLOW ships to the following EU countries : Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK (including Isle Of Man).
FALLOW also ships to the following worldwide countries : Australia, Canada, Iceland, Japan, Malaysia, New Zealand, Norway, Republic Of Korea, Russia, Singapore, Switzerland, Thailand, and the United States.
If your country is not noted above, please send us a mail at firstname.lastname@example.org and we will see if we can add it to the list.
Can I change my delivery address?
Not a problem if you contact us before the item is shipped. Once the item is shipped it is difficult for us to re-arrange delivery but in either instance please contact us and we will see what we can do.
How do I track my parcel?
When your order is shipped you will receive an email with your consignment number and a link to track the status of your parcel.
How do I know if my order has been shipped?
You will receive a dispatch confirmation via email to confirm your goods have been shipped, which will also contain a tracking link, dependant on courier used.
Can I have my order delivered to another address than my billing address?
Yes, you can select a separate delivery address from your billing address in the checkout.
Got a question about shipping?
email us at email@example.com.
If you wish to return a purchase please notify us at firstname.lastname@example.org.
Please note that all sales of Sale items (those displaying a reduced price) are final. We are happy to offer a credit note or exchange only against Sale purchases and the conditions set out below will not apply.
If you are unhappy with our products in any way, they can be returned or exchanged provided they are in saleable condition.
If you wish to return your item and receive a full refund, the item in question needs to be posted/couriered back to us within 14 days of being received by you. Subject to stock availability, we can exchange items that are returned to us within 14 days of being received by you. Please advise us upon receipt of your purchase if you wish to a refund or exchange. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs.
Once this is received the new item will be posted immediately.
Returned items that have been subject to a free shipping and are being returned exclusively for a monetary refund, and not for an exchange of item or credit note, will have our delivery cost deducted from the amount refunded. Please be aware of our shipping costs.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you: we at FALLOW take great care to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed satisfactory subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting email@example.com about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you.
In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Please note refunds to Debit/Credit Cards normally clear in 1/2 days. Refunds to Paypal can take up to 30 days and are subject to Paypal refund regulations. FALLOW credit notes are valid for 2 months from the date of issue and can be redeemed on the FALLOW web store. If you want to purchase from the site with your Credit Note please contact us at firstname.lastname@example.org before making your purchase.
Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes will not be refunded for shipments outside the European Community (EC).
We will only accept returns provided that the goods in question are returned by you and received by us in the same condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
All items that are returned or exchanged must be unworn and in their original condition, including any packaging and swing tags. If any item is damaged, soiled or altered this may not be accepted and may be sent back to you.
Please note that refunds exclude all shipping costs.How To Return Your Item(s)
Simply return the items back to us at the address below, ensuring that the items are securely packaged, so as not to be damaged in transit.
Before returning your items to us, please check:
- The items for return are unworn, in re saleable condition, complete with all swing tags & packaging
- You have included your original invoice, with your preference for exchange or a refund.
- If you wish to exchange your items, remember to specify for which product, colour & size, using the space provided on your invoice. We recommend that you send us a quick email at email@example.com so we can put the replacement item aside for you.
We also recommend that you use an insured courier service with signature on delivery. FALLOW cannot take responsibility for any products lost or damaged in transit back to us.
Our returns address is:
19 Egremont Place
Do I have to pay for my return?
Customers are responsible for the cost of shipping returned items to us. If you have chosen an item for exchange, we will ship the replacement back to you free of charge.
Can I exchange my order for completely different items?
If you are exchanging for items with a lesser value we will refund the difference. If you would like to exchange for items with a higher value, you will need to request a refund on the original order and place a new order for the replacement items of higher value. We will refund your original purchase as soon as we receive the goods back.
How long will it take to send out my exchange items?
We aim to send the exchange items out to you within 48 hours of being received, although it can take longer during busy periods such as xmas and sale.
Will I be charged tax or duty on my replacement item?
We mark all replacement shipments as ‘exchange’ or ‘replacement’ with ‘no commercial value’, on the basis taxes would have been paid on the original order. In the unlikely event the your local authorities request taxes on the replacement item, we recommend that you dispute these charges with them directly.
How long will it take to process my refund?
We aim to process all refunds within 48 hours of receiving the returned items. We will send you a confirmation email to notify you we have refunded your card. Please note: that refunds can take up to 10 days to credit on your account statement, dependent on the card issuer.
Got another shipping related question?
Please contact us at firstname.lastname@example.org